Five trends for the virtual office

Five trends for the virtual office

Digital Nomadism

After the ubiquitous proliferation of information technology into daily lives, more and more people in business started to describe themselves as digital nomads.

“Digital nomads are people who choose to embrace a location-independent, technology-enabled lifestyle that allows them to travel and work remotely, anywhere in the world” — MBO Partners State of Independence Research Brief 2018

Research shows that the population of digital nomads have prospects to grow over the next few years. An expanding number of specialized software services and physical products are making it easier to become and operate as a digital nomad. One of these crucial elements defining the digital nomad lifestyle is a virtual office as a service.

With a virtual office, you turn up and use the office space on an hourly basis, when you need it and also provides crucial business-infrastructure services at a fraction of their cost.

Rise of the remote work

The remote work practice already walked its way from being an experiment to becoming the major trend. Many office-based employees and business people are now engaged in activities in co-working spaces and can enjoy productivity in their selected location of choice without paying classical office rental fees. This trend is set to continue, as one may suggest looking into appropriate statistical data.

According to the HSO data, 50% of the UK workforce to work remotely by 2020. Between 2012 and 2016, flexi-time has risen by 12.35 per cent; and data from the Office of National Statistics (ONS) has revealed that the number of UK workers who have moved into remote-working has increased by nearly a quarter of a million over a decade.

Virtual office as a business address

Is it possible to use the address of the virtual office with its telephone number to apply for funding from banks or non-banking financial organizations to fuel your business plan? The short answer is “Yes”, and a good service provider may even help to find finance options if a virtual office is part of a larger service package offering.

Using a virtual office as a registered address is entirely possible. The devil is in details. Not many virtual office service providers will give you immediate commercial mail delivery, rather than an agreement for a monthly mailing frequency. Excellent service will provide you with scanning your mail to PDF file and delivery of a digital copy of the commercial letters to the email address of the client’s choice. Such digital mailbox is an essential feature that should be requested.

Advanced use of voice services

Your business phone number is the entrance point for incoming contacts, and it did not avoid digitization. Voice over IP (VoIP) telephony allows supporting communication strategy by setting up multiple caller menus and extensions, creating custom greetings and dialogues, record calls and even schedule appointments.

VoIP can be integrated into customer relationship management systems (CRM), which comes at a price, but the ROI is well worth it. Enterprises that combine VoIP with CRM can access in-depth information about a consumer before, during and after a phone call. This data allows marketers to check previous interactions with customers, guiding them through the sales cycle and generating more sales.

VoIP-CRM integration tracks and logs valuable call data, such as phone numbers and the date and the time of each call. The incorporation of these two technologies lets users know whether calls originated from the internet or a cellphone, too. CRM captures all this information in real-time, providing companies with up-to-the-minute business intelligence.

Once marketers have segmented their customers with CRM software, they can use VoIP to contact prospects and encourage them to purchase their products and services. Many marketers prefer to use VoIP rather than traditional landline phones because they don’t need to type in phone numbers when contacting customers.

Rise of the chatbots and internet messaging

The explosive development of internet messengers can put any business into frustration. You may try to embrace every possible messenger into the business communication strategy (smooch.io), but one may think of a pro-active use of this technology and automate part of the customer service with chatbots. Your virtual office assistant can become software.

A chatbot is simply a software that automates business communication tasks by chatting with a user through internet messaging interface. Good chatbots are powered by AI, which helps them to send personalize messages, solve customer problems, personalize and improve interaction over time.

Are chatbots becoming the mainstream trend? According to recent research, the chatbot market is expected to reach around $1.2 billion on a global scale, in less than ten years. Experts are predicting that the market will grow at a compounded annual growth rate of more than 24%.

“Oracle Capital Group offers three service tiers of the Virtual Office system, from a basic digital mailbox to a fully-fledged solution which includes a business website. Customers that decided to do business in Britain are happy to have a central London address combined with modern virtual office infrastructure and the excellent level of service.”, – says Ekaterina Bankova, Client Relations, Oracle Capital Group

Ekaterina Bankova

Oracle Capital Group offers three service tiers of the Virtual Office system, from a basic digital mailbox to a fully-fledged solution which includes a business website. Customers that decided to do business in Britain are happy to have a central London address combined with modern virtual office infrastructure and the excellent level of service.

Ekaterina Bankova,
Client Relationship Manager

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